Frequently Asked Questions

Here are the most commonly asked questions

How do I book a hotel?

You can browse our hotel listings on our website, select your preferred hotel and click "View Details", then choose your check-in date and room type, fill in the booking information to complete your reservation.

How far in advance should I book?

We recommend booking at least 30 days in advance, especially during peak season (June-October). However, we also support last-minute bookings, depending on hotel availability.

Can I cancel or modify my booking?

Yes. According to the hotel's cancellation policy, you can cancel or modify your booking for free within a certain period after booking. Specific policies will be displayed at the time of booking.

What payment methods are accepted?

We support various payment methods, including credit cards, PayPal, bank transfers, etc. Specific payment methods will be displayed on the checkout page.

How can I contact customer service?

You can contact us through online support, email, or phone. Our customer service team is available 24/7.

How long does it take to receive confirmation after booking?

After successful booking, you will receive a confirmation email immediately. If you don't receive it, please check your spam folder or contact our customer service team.

Are taxes included in the hotel price?

Price display varies according to hotel policies. The total price, including taxes and service fees, will be clearly displayed on the booking page.

How can I view my booking records?

You can view booking details through the confirmation link in the email, or contact our customer service team to inquire about your booking information.

FAQ | DiscoverSimba - Professional Africa Safari Hotel Booking Platform